Contact and help
Following your order
Open “My orders” and select the order to review its details and delivery status. For orders requiring fulfillment, coordinate with the team in the order conversation. The conversation closes when the order is completed.
Contacting the team
You can reach RSK support on Discord. The store’s Instagram link is also listed among the contact options. Include your order reference and a description of the issue when asking about a purchase. Automatic products do not need a delivery conversation.
Delayed payment or delivery
Check your order status before paying again. If confirmation remains delayed after a charge, keep the payment receipt and order reference and contact the team for verification.
Account recovery
Use account recovery on the sign-in page with your recovery code, or your linked and verified email if that option is available. A username alone is not sufficient proof of account ownership.
Safe support contact
Support does not need your store recovery code, card verification code or complete card details. Use your order conversation or the contact links on the website to follow up on a purchase.