Frequently asked questions

Choose a product, pick an option or pack if there is one, tap “Buy now” and you will go to the secure payment page. Each order is for one product.

You need to be signed in so the product is saved to “My orders”.

Yes, buying needs an account. It keeps your orders, codes and downloads so you can come back any time. Sign-up only needs a username and password; email is optional.

At sign-up you get a recovery code. Save it somewhere safe (like your phone notes); you need it if you forget your password.

Payment is through Ziina with Apple Pay or Google Pay where your device supports them, or by card. You are charged in UAE dirhams (AED).

You see the final amount, currency and any discount before confirming. Your bank may charge a conversion fee. Card details are entered on the payment provider’s page; we never store your card number or security code.

At the purchase step open “Have a discount code?”, enter the code and tap “Apply”. You see the total after the discount before you pay. One coupon per order.

If the code does not work, check how you typed it or contact support.

Once your order is complete, open it from “My orders”, tap “Rate your experience with RSK”, choose the stars and add a short note. The review is shown with your account name and picture on the site and on Discord.

It is your honest opinion: we never ask for a positive review and we offer nothing in return.

• Automatic products (downloads, codes, RSK APP activation code): sent to you automatically after payment is confirmed and shown on the order page.
• Manual orders (such as V-Bucks and Battle Pass): delivered fast by the RSK team after payment confirmation, with details in the order chat.

Sign in, open “My orders” from the menu and select the order. You will find the code, download link or fulfillment status there.

For fulfillment orders, follow the order chat on the same page. It closes when the order is completed.

• Do not pay again.
• Open the order from “My orders” and check its status.
• If you were charged and the order is not confirmed, keep your payment receipt and order reference and contact support.

We will verify the payment and get back to you.

We top it up from inside your Epic account. After payment is confirmed, you enter your Epic details in the secure field on your order page; after the top-up the balance appears on platforms that support the Shared Wallet.

Yes, for V-Bucks only. The top-up is done by signing in to your account, so we need your Epic email and password. You enter them in an encrypted secure field on your order page (not in the chat) and we use them only for your order. They are deleted automatically when the top-up is completed or 72 hours after you send them, whichever comes first. We sign out afterwards and you can change your password.

We never ask for your Discord password, card details or your RSK account recovery code.

No, keep it on. We ask for the code only at the moment of login; you send it in the secure field on your order page when we tell you we are ready.

It is a manual process done fast after payment is confirmed, and we update you in the order chat as soon as it is complete. Replying quickly to our request helps.

The top-up method may require a specific country. We explain it and get your approval before any change; Epic allows one country change every 6 months.

We stop and tell you in the chat. If the top-up fails, the published refund policy applies, and the store offers a warranty for balance removal or an account ban related to the top-up, reviewed case by case (a store warranty, not Epic’s).

• Silver: the standard pass for the current season; rewards unlock as you play.
• Gold: the same pass with the first 25 tiers unlocked (Battle Bundle), for a head start.
• Diamond: the pass with all core rewards unlocked; it does not include bonus rewards or Super Styles.

All three are for the current season; they differ only in how many tiers are unlocked when you receive it.

The RSK team handles it manually after payment is confirmed, together with you in the order chat.

• Before payment: you can leave checkout without completing the purchase. A pending order does not mean you were charged.
• After payment, before delivery: ask support to cancel, with your order reference. If fulfillment or delivery has not started, we review the order and payment before canceling and returning any amount due.
• After delivery: a change of mind alone does not qualify once a product has been downloaded, activated or used. If it is defective, does not match its description, was not delivered or you were charged twice, contact us and we will review it (repair, replacement or refund). Mandatory consumer rights remain unaffected.

Refunds go back to the original payment method where possible. Timing depends on the payment provider and your bank.

On the sign-in page tap “Forgot password?”, enter your username and the recovery code you saved at sign-up, then set a new password. You will get a new recovery code; save it.

If you lost your recovery code, contact support. We confirm ownership with an order reference plus your Ziina receipt (amount and time), or with your linked Discord account. A username alone is not enough, and email recovery is not available yet.

Linking is optional. Sign in, go to “My account” or the support page, tap “Link Discord” and approve on Discord.

It makes it easier to open a private support ticket connected to your orders, and it does not give us your Discord password. If you see “already linked to another account”, contact support.

Through RSK support on Discord (a private ticket after linking Discord), the order chat for fulfillment orders, or our official Instagram @o_bp. Include your order reference and a short description.

We reply as soon as possible.

No. RSK will never ask for your RSK account recovery code, your Discord password, your card security code (CVV) or your full card details. The only exception: a V-Bucks top-up order needs your Epic login details, entered only in the secure field on your order page on our site; we never ask for them in the chat or in private messages. If anyone asks for them anywhere else in our name, do not share them.

It requires Windows x64, and some operations need administrator access. The app is not digitally signed, so Windows may show a prompt when you run it. The license is for one user on one device; device transfers go through support after ownership checks. Create a restore point and a backup before making system changes.