Returns and cancellation
Before payment
Products are bought directly, so you can leave checkout without completing the purchase. If you added RSK APP to the cart, you can remove it from the cart before paying. A pending order does not confirm a payment or a charge.
After payment, before delivery
Contact support with your order reference to request cancellation. If the service has not started and the digital product has not been delivered, we review the order and payment before canceling it and returning any amount due.
After delivery
A change of mind alone does not qualify for a refund after a product has been downloaded, activated or used. Contact us if it is defective, does not match its description, has not been delivered or was charged twice. We review the issue for a remedy, replacement or refund as appropriate. Mandatory consumer rights remain unaffected.
Receiving a refund
Refunds are returned to the original payment method where possible. Processing times depend on the payment provider and your bank. Support will explain the review outcome and any steps needed to follow up.